Q: How do I get started?
A: Visit "Create an Account" under Register for a New Account to sign up as a Preferred Customer so we can begin rewarding you for your online purchases.Next, start thinking about the types of items you buy on a daily, weekly or monthly basis, and special purchases you make throughout the year, such as gifts for birthdays, weddings, anniversaries, graduations, holidays and other special occasions.
Check out our product categories on SHOP.COM for more possibilities. Then, start flexing your purchasing power and begin earning the rewards you deserve. Remember, at SHOP.COM, you get paid to shop with Cashback for the things you normally buy and for everything else you want and need!
Q: What is a Preferred Customer?
A: Our Preferred Customer Program is focused on developing quality, long-term relationships with loyal customers. As a Preferred Customer, you'll receive many great benefits that include:
- Customized services such as the Nutri-Physical® Nutritional Analysis, the TLS® Weight Loss Profile, and the Motives® Skincare Analysis.
- Toll-free ordering: 1-866-420-1709
- Easy and secure Internet ordering
- Multiple payment options
Q: What if I forget my Preferred Customer ID?
A: Please contact Customer Service at customerservice@SHOP.COM or call 1-866-420-1709 for assistance.
Q: What is a OneCart® Store?
A: This means you are purchasing this item by using our convenient OneCart, which allows you to purchase items from different stores using just one checkout process. Shopping made simple!
To view the information on a specific OneCart Store, click the store name. Then, click “Store details” to view the OneCart store details or click “Store conditions” to view the OneCart store policies.
Q: What is Market America’s return policy?
A: Learn more about Our Return Policy here.
Q: What are Market America’s exclusive brands?
A: Learn more about Our Brands here.
Q: How long does it take to receive a Custom Cocktail?
A: Custom Cocktails are made-to-order products and may take up to 21 days to be fully made. They are shipped out via Two-Day Air once manufactured.
Q: I am experiencing problems printing product detail information. Please help.
A: If you experience this problem, please contact Customer Service at customerservice@SHOP.COM or call 1-866-420-1709 for assistance.
Q: Who provides service for SHOP.COM Travel?
A: SHOP.COM Travel is powered by Priceline.com. Their contact number is 1-877-477-5807.
Q: How do I search for a product?
A: Enter a word or phrase into the search box at the top of the screen. Use the drop-down next to the search box to search within a specific category. Then click the magnifying glass icon or press Enter. The site will return all matching products. You can also browse all products within each category by using the category links below the search box.
Q: I cannot find the product I want on the site. Can you help?
A: If you're having trouble finding the product you're looking for using the search, try browsing for the product using the “Category” filters on the left of every shopping page. If you need additional assistance, please contact Customer Service at customerservice@SHOP.COM or call 1-866-420-1709 for assistance.
Q: What price will I be charged for products that are not in my local currency?
A: Foreign currency exchange data is provided by XE.com. These rates are updated daily and are used to display product prices in the currency/currencies appropriate to each site. Such displayed product prices, where they occur, are provided as a convenience for our shoppers. Actual charges are in the merchant's currency.
Q: How do I learn more about an item I want to purchase?
A: The item’s description will give you details about the item. For even more information, click the “See Details” link for the product. If you have any questions about the item, you can contact your Shop Consultant.
Q: How do I order products on SHOP.COM?
A: It's easy. Simply locate the product you're looking for and add it to your shopping cart or purchase directly from the store where appropriate.
Q: How do I add items to my shopping cart?
A: OneCart items: Once you've found an item you'd like to purchase, simply click the “See details” magnifying glass icon on the product from any search results page and click on the “Buy it Here” button to add to your OneCart.
Partner Store items: Once you've found an item you'd like to purchase, simply click the “See details magnifying” glass icon on the product from any search results page and click the “Go to Store” button to complete the purchase.
Q: How do I purchase the items in my shopping cart?
A: Click the shopping cart in the upper right-hand corner of the page, then click “Checkout.” All of the products in your cart will display. Remove or adjust the quantity of any items in your cart. You will be led through the online ordering process from this page. You also have the opportunity to complete your order anytime you add something to your cart.
Q: What payment methods do you accept?
A: The main methods of payment are credit cards, debit cards, MasterPass™, Visa Checkout, PayPal, and PayPal Credit. Other payment methods may also be available.
Q: Do I have to pay for my order in full?
A: Yes. The total amount of all item(s) ordered will be charged in full to your selected payment method. Online orders cannot be paid for on an installment basis.
Q: Is sales tax applied to my order?
A: In many states, your Shop Consultant may require the collection of required tax. This is not only for the price of the item, but also the shipping and handling, which are considered part of the total selling price. If you require additional information regarding your state sales tax laws, contact your state revenue department.
Q: How much do you charge for shipping and handling?
A:For Market America and OneCart purchases: Shipping and handling is calculated in the cart and varies according to each store's policy. You will have the opportunity to review this before completing your purchase.
For Partner Store purchases: Please consult the individual store's website for shipping information.
Q: What qualifies for free shipping?
A: To be eligible for free shipping, orders must contain at least $99.00 in eligible products (excluding taxes and other fees). All orders containing less than $99.00 in eligible products are eligible for $5.00 flat-rate shipping.
Q: Is the ordering process secure?
A: Yes! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from the beginning to end. Every credit card purchase is backed by our secure server technology. Our software meets industry standards and is among the best available for secured transactions. All customer information on this server is encrypted for your protection. While most pages on the site are not encrypted, you will automatically enter the secure server whenever your personal information is requested. It encrypts all of your personal information so that it cannot be read during transmission over the Internet. For your security, we use the same industry standard SSL (Secure Sockets Layer) as leading major commercial shopping sites to obtain confidential user information.
Q: Can I make changes to my order after it has been submitted?
A: Our goal is to pack and ship your order as quickly as possible; therefore, we will not be able to allow changes to your order once submitted.
Q: Do I receive a confirmation for the order I placed?
A: For Market America and OneCart Products: You will receive an order confirmation email from SHOP.COM.
For Partner Store Products: You will receive an order confirmation email from the Partner Store where the purchase was made. Please contact them directly with further questions.
Q: How can I check my order status?
A: For Market America and OneCart orders: Visit View My Orders under My Account. Click “details” next to the order you would like to view.
For Partner Store orders: Please consult the individual store's site for details.
Q: How do I track my order?
Q: When should I expect delivery?
A: For Market America products: Orders placed for Market America products usually ship within five to seven business days.
For Partner Store products: Please consult the individual store's website for specific details on delivery.
Q: I'm having shopping cart problems. What do I do?
A: If you are experiencing problems with your shopping cart, such as the cart showing as empty even after you have added products, this may be because of your browser cookies.Click here to view more information on clearing your browser cookies.
Q: Where do I make changes to my account?
A: Visit My Account Or In the top menu bar, click the down arrow next to your name and click “My Account.”
Q: How do I update my billing address?
A: Visit edit my bill-to address under My Account.
Q: How do I update my shipping address?
A: Visit edit my SHOP.COM address under My Account. To edit an existing shipping address, click “edit” next to the address you would like to change. To add a new shipping address, click “add new ship-to address.”
Q: How do I update my credit card?
A: For Market America and OneCart orders: Visit edit my payment methods under My Account. Click edit next to the payment method you would like to update. Click “add payment method” to add a new credit card.
For Partner Store orders: Please consult the individual store's customer service page for their policy.
Q: How do I update my AutoShip?
A: Visit manage my autoships under My Account. Click “view/edit” next to the AutoShip you would like to update.
Q: How can I change the password on my account?
A: On SHOP.COM: If you are logged in, visit change my SHOP.COM password under My Account. If you are not logged in, click Forgot your password? on the Sign in page.
On Partner Store sites: Please consult the individual Partner Store site for further information on how to change your password."
Q: Can I refer my friends?
A: Yes! When you create a Preferred Customer account or when you're logged in, simply visit Invite Friends under My Account. There's a default message to your friends, or you can customize it with your own message.
You'll earn ½ percent Cashback on all of their future, qualifying purchases. Plus, they'll start earning up to 50 percent Cashback on all of their own purchases where the Cashback logo appears when they are logged in as a Preferred Customer!
Q: What is the Cashback program?
A: Cashback is the revolutionary shopping program from SHOP.COM that saves you money and pays you to shop! Get paid for purchasing online the things you want and need, and have them delivered right to your door. You can redeem your Cashback once you reach the minimum $15.00 AUD requirement or use any amount of Cashback toward your OneCart purchase.
- Earn up to 50 percent Cashback for purchasing Market America products and those from our Partner Stores where you see the Cashback logo
- Find what you're looking for from thousands of stores and tens of millions of products and services using our lightning-fast search technology
- Take advantage of tons of great deals at your fingertips that you can quickly sort by price, color, style and many other attributes at the click of a button
- Save time and gas by not driving from store to store
Please visit the Terms of Service for more Cashback program information.
Q: How do I earn Cashback?
- Sign up as a Preferred Customer on any SHOP.COM participating website
- Be sure you are logged in each time you shop for Market America products or from our Partner Stores
- Get up to 50 percent Cashback for your qualifying purchases, and refer your friends to also receive ½ percent Cashback on the purchases they make where the Cashback logo is displayed
Q: Who is eligible to participate in the Cashback program?
A: Anyone, as long as they:
- Provide us with a valid e-mail address and password for account access
- Are at least 18 years of age and reside in the U.S., Canada, Taiwan, Hong Kong, Australia, United Kingdom and/or Mexico
- Have a valid, physical mailing address (a P.O. Box won't work)
- Create a Cashback account by registering using our brief sign-up form
- Adhere to the Cashback Terms of Service found via the link in the footer of this page. Read this carefully for specific limitations.
Q: Is there a limit to the amount of cash I can earn by my loyalty to purchase products on SHOP.COM?
A: Absolutely not. SHOP.COM's Cashback program pays you to shop. We don't implement an earnings cap like many other rewards programs do. The more you purchase, the more you save and earn cash!
Q: How do I make sure my purchase qualifies for Cashback?
A: When you shop for products using SHOP.COM and see the green Cashback symbol, you'll know those products are eligible for Cashback. You can also see how much Cashback you'll earn for each qualifying item.
Please note: When you click the Cashback link within a sponsored ad, you may be asked to provide your e-mail address again. Please be sure to do so to ensure you receive your Cashback after you have purchased a product, as your e-mail address allows us to track your purchases.
Q: What are some of the limitations for getting Cashback?
A: In addition to Cashback limitations outlined in the Terms of Service, some stores may have further restrictions for getting Cashback. For example, a special sales event may make a purchase ineligible for Cashback.
Using a coupon for some stores could potentially void the Cashback for that store, including those you may receive via e-mail, see on a deal/coupon site or offered on a store's website. Since all stores have different terms and conditions, we cannot pay Cashback where stores follow this type of policy and impose certain purchasing restrictions.
Q: How does SHOP.COM know that I've made a qualifying purchase?
A: When you sign up and are logged in before you shop, qualifying purchases you make are tracked using your login information.
Q: What happens to my Cashback if I return, exchange or cancel a purchase?
A: Returns, exchanges and cancellations are subject to the individual store's return policy. If you return, cancel or exchange part or all of a purchase, the store may reverse your purchase with us. We won't be able to pay you Cashback from that transaction. Please refer to the individual store's page on SHOP.COM for more details.
Q: What happens if a store changes the Cashback amount since the last time I was on the site?
A: It's possible that the Cashback amount has changed from what you may have seen on a previous visit. The Cashback you earn is what is posted with the product at the time of purchase, so we can't honor a Cashback amount you saw on an earlier visit if it has changed.
Q: How long does Cashback take to post to my account?
A: Cashback posts within 24 hours for any Market America product and within two weeks for a Partner Store purchase.
Q: How long does pending Cashback take to be awarded?
A: Cashback can be in a pending status for up to 90 days before it is awarded.
Q: What should I do when a purchase isn't showing up in my account?
A: Reasons the purchase is not showing up in your account may include:
- You have not waited long enough for the Cashback to apply to your account.
- The store might not recognize the purchase as complete because the item(s) might be on backorder, payment is processing, or other reasons. Contact the store directly to confirm that the purchase was processed. If the merchant confirms that the purchase was processed, please contact your Shop Consultant for further help
- You opened a Partner Store's website in a different web browser. All Partner Store transactions must be initiated via SHOP.COM.
- Your order was cancelled or the goods or services were returned.
- You used a separate discount or coupon, gift card, or a gift certificate.
- Additional limitations for purchases on certain Partner Store sites might apply. See that store's policy for further information.
If none of these conditions apply, forward a copy of the order confirmation e-mail to firstname.lastname@example.org for further research.
Q: How can I use my Cashback immediately?
A: When you make qualifying purchases using our OneCart checkout for Market America products and Premier Partner store products, your Cashback can be redeemed and applied to subsequent purchases as a payment option as soon as it appears in your Cashback account as Available.
Remember, in order to redeem for actual cash, you must at least have accrued the program's required threshold amount of $15.00 AUD.
Q: Which OneCart stores accept Cashback as payment on SHOP.COM?
A: The cash you earn can be used as a payment option for purchases you make on participating SHOP.COM partner stores. Look for the OneCart logo or go to the Store Page and sort by OneCart Stores to see participating stores.
For Canada, Australia and Mexico, Cashback can only be applied to the purchase of Market America products. Simply select the Cashback payment option at checkout to apply the available cash in your account to your purchase.
Q: How do I redeem Cashback?
A: Visit your cashback account under My Account. If you meet the Cashback requirements, a “redeem now” link will display below your Cashback total.
Q: How will I receive my cash?
A: When you request to redeem Cashback from your account, you'll need to verify your name and shipping information so we'll know where to send your Cashback check. Remember, you can request Cashback as long as you have met the Cashback requirements.
If you have any questions or comments about SHOP.COM or the products and services we provide, please contact us using our contact form, email auscustomerservice@SHOP.COM, or call 1-800-750-016.
Q: How much do you charge for shipping and handling?
A: For OneCart purchases, shipping & handling is calculated in the cart and varies according to each store's policy. You will have the opportunity to review this before completing your purchase.
For all other orders, please consult the individual store's website for shipping information.
Q: What is a Shopping Trip ID?
A: A Shopping Trip ID is a unique number that lets us know that you left SHOP.COM to visit a partner store. This unique number lets us know each and every visit you make to our partner stores by date and time.
Q: Does the Shopping Trip ID let me know if I earned cashback from that trip?
A: Yes, we will record each and every trip you make to a partner store and if you complete a purchase in one of those trips, we will identify which trip ID generated the cashback. Simply look for the icons next to the trip ID.
Q: What happens if I do not see my cashback showing on my Cashback report or Shopping Trip Activity report?
A:Please allow up to 7 business days for your purchase to be awarded to your account. If after 7 business days has past, locate the Shopping Trip ID for the store you ordered from on the day of the order. By clicking the Shopping Trip ID, you will be presented an online form to complete and send to customer service.
Q: What if I do not have a Shopping Trip for the day of my purchase?
A: All purchases must have a Shopping Trip ID on the day of the purchase. By having this ID, it provides us activity that you were logged in to your account and clicked on a qualified link through SHOP.COM or Shop Buddy.
Q: How far back am I allowed to see my shopping trips?
A: The total amount of Shopping Trips that are available to everyone is 3 months (90 days).
Q: How do I earn cashback with SHOP Local?
A: Earning cashback with the SHOP Local program requires that the credit card used for the transactions be linked to SHOP Local before a transaction occurs. Cashback percentage is based on the time when the card is charged / swiped (at this time some merchants have Time Based Offers). When the SHOP Local program cashback is calculated, your percentage cashback is based on your sub-totaled bill, excluding tips and sales tax. Cashback will not be awarded for transactions where the card is not linked, the credit card expired and has a new card number that is not linked, on any PIN based transactions, or where third party ordering and delivery services are used. Transactions that are more than 30 days old cannot be credited and cashback will not be awarded. See the SHOP Local FAQ's.
Q: How long do I have to request for a missing cashback order?
A: You have up to 60 days to make submit a missing order inquiry for any online retail purchase. After 60 days, the trip ID will be disabled for submitting the missing order request and you will not be able to fill in the request online. If it is a travel request past the time frame, please contact out customer service for assistance.
Q: What is a SHOP.COM gift card?
A: SHOP.COM Gift Card is a payment method that can be used to purchase items sold directly on the SHOP.COM website.
Q: Can I purchase SHOP.COM partner store products (e.g. Home Depot, Target, etc...?) with my SHOP.COM gift card?
A: At present, you cannot purchase products from such partner stores as Home Depot, Target, etc... and pay for them using a SHOP.COM gift card because you cannot add their products directly to the SHOP.COM shopping cart.
Q: How do I order or reload my MA Gift Card?
A: MA Gift Cards will no longer be available for purchase or reloading of funds. Preferred Customers and Distributors can purchase the new Digital SHOP.COM Gift Card on SHOP.COM.
Q: Can I return a SHOP.COM Gift Card?
A: No, SHOP.COM Gift Cards are nonrefundable.
Q: Is the SHOP.COM Gift Card available outside the USA?
A: Shop.com Gift Cards are available in the United States, Canada, Mexico, United Kingdom and Australia. SHOP.COM Gift Cards for one country cannot be used on another countries website. Example: SHOP.COM gift cards for the United States cannot be used on the SHOP.COM Canadian site located at ca.shop.com and can only be used for items shipped within the United States using US ship-to addresses. SHOP.COM Canada gift cards cannot be used on the SHOP.COM United States site located at www.shop.com and can only be used for items shipped within Canada using Canadian ship-to addresses.
Q: Where can I view my SHOP.COM Gift Card balance?
A: You can view your SHOP.COM Gift Card balance on SHOP.COM by navigating to the My Account section and selecting the Manage My Gift Cards link.
Q: Can Market America Distributors use the MA Gift Card to purchase items in the UnFranchise Business Management Center?
A: Yes. Ordering of Distributor products on my.unfranchise.com is supported.
Q: Where can I redeem my SHOP.COM gift card?
A: SHOP.COM Gift Cards can be used to purchase items sold directly on the SHOP.COM Web site. To contact Customer Service call 1.866.420.1709.
Q: Do I receive CashBack on the purchase of a SHOP.COM gift card?
A: No CashBack or other incentives are awarded for SHOP.COM gift card purchases. However, you will receive CashBack on purchases made with the SHOP.COM gift card.
Q: Are there any fee's associated with the SHOP.COM Gift Card?
A: No. There are no maintenance fees associated with the SHOP.COM Gift Cards in the United States and Canada.
Q: What happens if my SHOP.COM gift card is lost or stolen?
A: If your SHOP.COM gift card is lost or stolen, you will need to contact Customer Service at 1.866.420.1709.